Privacy Policy

Our Privacy Policy

1. Introduction
Welcome to Red Rose Travel. We are committed to protecting your personal data and privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.redrosetours.com) or use our travel services.
By using our Site and services, you consent to the data practices described in this policy.
2. Information We Collect
We collect information that you provide directly to us and automatically when you use our Site.
A. Personal Information You Provide:
• Contact details (name, email, phone number, address)
• Passport information (for tour bookings)
• Payment information (credit/debit card details processed via secure third-party gateways)
• Travel preferences and special requirements
• Communication records (emails, chat logs, inquiries)
B. Information Collected Automatically:
• Technical data (IP address, browser type, device information)
• Usage data (pages visited, time spent, referral URLs)
• Cookies and tracking technologies (see Section 6)
3. How We Use Your Information
We use your personal information for the following purposes:
• To process and manage your travel bookings and itineraries
• To communicate with you about your bookings, inquiries, and updates
• To personalize your experience and provide tailored travel recommendations
• To process payments and prevent fraudulent transactions
• To comply with legal obligations (e.g., immigration, tax requirements)
• To send marketing communications (only with your explicit consent)
• To improve our website, services, and customer support
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), our legal basis for processing your information includes:
• Performance of a contract (to provide travel services you requested)
• Legitimate interests (to operate and improve our business)
• Legal compliance (to meet regulatory requirements)
• Your consent (for marketing and sensitive data)
5. How We Share Your Information
We may share your information in the following circumstances:
• Service Providers: With trusted partners (hotels, airlines, guides, payment processors) strictly to fulfill your travel arrangements.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business.
• With Your Consent: For any other purpose disclosed with your permission.
We do not sell your personal information to third parties.
6. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to enhance user experience, analyze traffic, and enable certain functionalities. You can manage your cookie preferences through your browser settings. See our [Cookie Policy] for details.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption, secure servers, and limited access to personal data.
8. International Data Transfers
As a travel company based in Egypt, your information may be transferred to and processed in countries outside your residence (e.g., to hotels or partners abroad). We ensure adequate safeguards are in place to protect your data in accordance with this policy.
9. Your Rights (GDPR & CCPA)
Depending on your location, you may have the right to:
• Access, correct, or delete your personal information
• Restrict or object to processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent at any time (for consent-based processing)
• Opt-out of marketing communications (use the “unsubscribe” link)
To exercise these rights, contact us at [privacy email].
10. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Booking information is typically retained for [e.g., 7 years] for legal and financial record-keeping.
11. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us immediately.
12. Third-Party Links
Our Site may contain links to third-party websites (e.g., visa application sites, airlines). We are not responsible for their privacy practices. We encourage you to review their privacy policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review it regularly.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us